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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jim Black

August 9, 2025

5  out of  5
rating by Jim Black
"I've always been able to reach them anytime I needed him and they've always been very helpful"
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Blessed Mary

August 8, 2025

5  out of  5
rating by Blessed Mary
"What can I say! Nothing but positive experience with Megan!! She and Jessica Ross treated me like family when I first switched to State Farm and they continue to do so each time I contact them with any concerns. Simply the best! Thank you so much Megan! You've got a customer for life. I hope I never have to switched from State Farm. More referers coming your way from Me!🙏🏾🙏🏾🙏🏾 Mary T."
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John Currier

August 7, 2025

5  out of  5
rating by John Currier
"I've been a customer of State Farm for 37 years and with the Jessica Ross agency for the past 10. I continually receive great customer service from everybody there, especially Megan and Eva who have helped me with numerous insurance needs"
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Mr. Wilson

August 6, 2025

5  out of  5
rating by Mr. Wilson
"I’ve been with state farm over five years and I can say that it has been an absolute fantastic experience! Eva is top-notch she’s done so much for me over the years very professional very knowledgeable extremely caring, hands-down Best agent ever!! I would recommend Jessica Ross state farm Charlotte to any and everyone without hesitation!! Thanks for everything guys keep up the Great Work!"
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Double Tap

August 6, 2025

5  out of  5
rating by Double Tap
"Has been very great with me and my family, always working to help us anyway possible."
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Mark Campbell

August 6, 2025

5  out of  5
rating by Mark Campbell
"Understood my issues and are working with me until I can get them resolved."
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Deshae McClain

August 4, 2025

5  out of  5
rating by Deshae McClain
"Megan was 10/10 thank you"
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Stephanie Wilson

August 2, 2025

5  out of  5
rating by Stephanie Wilson
"I want to give five stars to even Eva k n i ght very helpful very polite and takes care of business and very sweet and outgoing"
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Aundrea Wilson

August 1, 2025

5  out of  5
rating by Aundrea Wilson
"Eva, Was was very helpful ! Great communication and staying in touch I had issues and she went above and beyond to save me money! I'm grateful! Aundrea ( small business owner)"
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Tiffany Crump

August 1, 2025

5  out of  5
rating by Tiffany Crump
"Had an amazing experience with Hunter. He was so professional, knowledgeable and helpful. Thank you for your help!"
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Hannah Herrick

August 1, 2025

5  out of  5
rating by Hannah Herrick
"Jessica Ross State Farm Insurance Agency has been the absolute best in helping me with all my insurance needs. Hunter has been especially helpful in walking me through what coverage I need and getting me the best plan possible. Would recommend them to any one in need of insurance!"
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Byron Self

August 1, 2025

5  out of  5
rating by Byron Self
"Great service love this office"
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Armando Coto

August 1, 2025

5  out of  5
rating by Armando Coto
"Eva is a great person she was very kind and helpful with all the info that i needed."
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Hugo Campos

August 1, 2025

5  out of  5
rating by Hugo Campos
"love doing business with Eva great person"
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Keith Lewis

August 1, 2025

5  out of  5
rating by Keith Lewis
"Eva quickly and easily handled my policy issues within a few minutes. She’s the best"
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Tony Stinson

August 1, 2025

5  out of  5
rating by Tony Stinson
"I called the other day after hours from the car dealership and Eva had already went home for the day but immediately got on her computer from home to take care of my new car purchase -Thank You so much Eva you are the best"
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Michael Knight

August 1, 2025

5  out of  5
rating by Michael Knight
"This office is so kind ,responsive and always willing to go above and beyond to take care of all my insurance needs"
We responded:
"Mike, we are so grateful for your many years of business ."
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Brian Trainum

August 1, 2025

5  out of  5
rating by Brian Trainum
"Been with these guys for a long time now. Never had a claim so can’t speak to that but I enjoy every call I’ve had with them. They always ends with me feeling heard and my questions answered."
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shantae thomas

July 31, 2025

5  out of  5
rating by shantae thomas
"Megan, Jessica, and Eva are the best. Very helpful and handled all my documents for me while I was able to stay focused at work. She even got my policy lower than other agency. I appreciate each lady so much from handling my car insurance, life insurance and homeowners insurance. Please check them out!!"
We responded:
"Dear Shantae, Thank you for your fantastic 5-star review! We're so glad to hear that Megan was able to assist you effectively while you focused on your work. It's great to know she not only handled your documents but also secured a better policy for you. We truly appreciate your kind words and are proud to have her on our team. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again!"
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May Jiang

July 29, 2025

5  out of  5
rating by May Jiang
"Thank you for the help Eva! You are the best."
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Chelsea Ecuyer

July 24, 2025

5  out of  5
rating by Chelsea Ecuyer
"Hunter is amazing! He helped me out today with DMV paperwork and got it taken care of in less than 5 minutes. Every time I talk to him he is always so nice!"
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John Spacher

July 24, 2025

5  out of  5
rating by John Spacher
"Megan was an amazing help getting things takend care of for my policy and helping me understand items in it."
We responded:
"Thank you for sharing, John! We greatly appreciate you and your business!"
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Jay Scott

July 24, 2025

5  out of  5
rating by Jay Scott
"After 30+ years with another insurance company, it was time for a change! What a blessing to work with Megan at Jessica Ross State Farm Agent at their new location in Matthews right across from the Post Office. We have switched all our vehicles over to State Farm and our home too! Megan was welcoming, very knowledgeable, and explained everything in detail. She answered my questions with clarity and best of all, saved me money on my premiums! I highly recommend these folks if you are looking for new insurance, updating your current coverage, or like me, switching to a new insurance company all together."
We responded:
"Jay, thank you so much for taking the time to leave such a detailed review! I am thankful Megan could take care of you with a high level of service. We look forward to growing with you! "
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Alicia Mckoy

July 24, 2025

5  out of  5
rating by Alicia Mckoy
"Love them!! Always there to help when you need it."
We responded:
"Thank you Alicia for taking the time to leave your review. We appreciate your business. "
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Chris Herrick

July 23, 2025

5  out of  5
rating by Chris Herrick
"Hunter was awesome helping us with our insurance needs. Very professional and knowledgeable with all our questions."
We responded:
"We are thankful for having Hunter on the team. He looks forward to helping people manage risk and recover from the unexpected. "