State Farm® Insurance Agent Jessica Ross
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael B (Michael B)
May 7, 2026
5
out of
5
rating by Michael B (Michael B)
"I set up a new homeowner policy with Megan and she was awesome. She followed up with me over six months ago this while I was shopping for new Auto Policy and she was superb! Highly recommend! Update (5/7/26) - My 19 year old son bought his dream car (Ford Mustang Ecoboost) and I reached out to Megan to update my auto policy. As always, she was very responsive, requested all the data needed to get things in the pipeline and updated. Her customer service is SUPERB and I appreciate having such an awesome agent looking after me and my family. Keep up the great work Megan!"
We responded:
"Thank you, Michael! I'm glad to hear that Negan provided you with such excellent service while setting up your policy. Your recommendation means a lot to us. If you have any more insurance needs or questions, feel free to reach out anytime!"
Barry Perlmutter
May 1, 2026
5
out of
5
rating by Barry Perlmutter
"Megan was very knowledgeable and was easy to work with to change all of our insurances to State Farm from Nationwide. She is highly recommended."
We responded:
"Thank you for your review, Barry! I'm delighted to hear that Megan was able to assist you smoothly with your insurance transition. We appreciate your recommendation and are here to help with any future needs. Let us know if there's anything else we can do for you!"
Kathryn Howard
April 24, 2026
5
out of
5
rating by Kathryn Howard
"Got me and my husband a lower rate, practically in half. They made it so easy and got me the best coverage. Thank you."
We responded:
"Thank you, Kathryn! I'm happy to hear that you and your husband found our service helpful and that we could assist in getting you a lower rate with great coverage. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Nyasia Talford
April 17, 2026
5
out of
5
rating by Nyasia Talford
"Megan was so professional, caring and helpful! i was paying a crazy amount for my old car insurance she got me the best affordable price! i’ll forever be thankful for her help!"
We responded:
"Thank you, Nyasia! I'm so happy to hear about your positive experience with Megan. It's wonderful that she was able to assist you in finding a more affordable insurance option. We appreciate your trust in us and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Sierra Gwin
March 27, 2026
5
out of
5
rating by Sierra Gwin
"Megan is my favorite agent !! I look forward to working with her !! She’s the best 🥹"
We responded:
"Thank you, Sierra! I'm delighted to hear that Megan has made such a positive impression. We appreciate your enthusiasm and look forward to continuing to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
Ms Kat
March 23, 2026
5
out of
5
rating by Ms Kat
"Great staff and outstanding customer service. I would definitely recommend them to family and friends for sure."
We responded:
"Thank you! I'm happy to hear that you appreciated our staff and customer service. Your recommendation means a lot to us. If there's anything else we can do for you, feel free to reach out!"
Catherine K.
March 17, 2026
5
out of
5
rating by Catherine K.
"Just called to have that dreaded convo about pricing out and switching over all of our insurance policies to a new company. Working with Megan Clontz from this Matthews office was such a delight. She was very patient, informative and helpful with all of my questions and concerns and made this process so much easier."
We responded:
"Thank you, Catherine! I'm happy to hear that Megan made your experience with us so positive. Her patience and helpfulness are truly valued in our office. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Debra Christian
March 3, 2026
5
out of
5
rating by Debra Christian
"I have been with State FARM for a few years now. I love having a personal agent's that I can call text email when something wrong or to make payments especially with my work schedule they have auto pay renters and life insurance so your family will also be taken care of. They works with my needs and wants for the best price, single multiple car and house Bundles and I got to chose what week and day I wanted my bill to be due ea h month. Very Friendly company makes you feel like your apart of the family warm and loving positive attitudes. They are always here to help. They go above and beyond. I recommend them to anyone.I adore my agents at Jessica Ross & state farm!!"
We responded:
"We are so thankful to be there for you Debra."
Gerald Sydnor
February 25, 2026
5
out of
5
rating by Gerald Sydnor
"Great customer service and she really helped me out in a timely matter. Thank you so much for helping me save money. lol"
We responded:
"Thank you, Gerald! I'm happy to hear that you appreciated the customer service and found the assistance timely. It's wonderful to know we could help you save money. If you need anything else, feel free to reach out!"
Cindy Cordial
February 5, 2026
5
out of
5
rating by Cindy Cordial
"Megan did a great job taking care of my car insurance. Was a easy transition and I would highly recommend working with Megan"
We responded:
"Thank you, Cindy! I'm happy to hear that Megan made your insurance transition smooth. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Shauna mcclendon
February 5, 2026
5
out of
5
rating by Shauna mcclendon
"The best insurance place I know.Thanks to Megan she is absolutely fantastic, she helps anyway she can doing hard times and the prices are reasonable. You want regret going with State Farm"
We responded:
"Shauna, thank you so much for sharing your experience with us. We’re happy to hear that Megan was there to support you during a difficult time and helped make things easier with your homeowners and auto coverage. We appreciate you taking the time to leave this review and for choosing State Farm."
Keith Lewis
January 16, 2026
5
out of
5
rating by Keith Lewis
"Eva is always available , quick, efficient and honest. She’s a reason I have State Farm"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Izzy Sanchez
January 12, 2026
5
out of
5
rating by Izzy Sanchez
"After 15 years with Erie, I started shopping around for home and auto insurance due to steadily increasing rates. I contacted several big-name companies and provided the same information and declarations to every agent. Megan Clontz stood out immediately because she actually listened. While other agents tried to make their quotes look better by changing coverage or increasing deductibles (or simply pushing their product of the month), Megan was honest and transparent, matching my current coverage exactly as requested. She was professional, easy to work with, clearly explained my options, and even suggested additional products that could benefit my family without any pressure. I highly recommend Megan and this State Farm office."
We responded:
"Thank you, Izzy, for sharing your experience! I'm happy to hear that Megan provided you with such attentive and transparent service. It's great to know she made the process easy and informative for you. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Linda Pope
November 19, 2025
5
out of
5
rating by Linda Pope
"Very friendly and helpful. Than you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ram Surabhi
November 14, 2025
5
out of
5
rating by Ram Surabhi
"Megan was amazing. She was so helpful and very informative. I am very pleased and will definitely recommend to my family and friends"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jorod Young
November 10, 2025
5
out of
5
rating by Jorod Young
"Jessica Ross was such a great person and she gave me the whole break about my insurance and I grateful that she had called me. I was able to get some insurance for my car."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jonathan King
October 28, 2025
5
out of
5
rating by Jonathan King
"Megan was very prompt and nice, she made getting insurance extremely easy and affordable. I recommend them to who is looking for insurance."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Melanie
October 23, 2025
5
out of
5
rating by Melanie
"Megan was great with following up with me. My schedule is busy and she made the process pretty quick and easy! She was able to quote a great deal for exactly everything that I needed. She was also very kind!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jason Bristol
October 21, 2025
5
out of
5
rating by Jason Bristol
"Megan was amazing to work with, very prompt, efficient, and she handed the quotes back within the same day! Can’t say enough good things about her. Very pleasant to work with and would recommend her to anyone!!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience working with Megan. Her promptness and efficiency are truly commendable, and we’re glad she was able to provide you with quotes so quickly. Your kind words and recommendation mean a lot to us! If you ever need assistance in the future, please don’t hesitate to reach out. "
Necole Lea
October 16, 2025
5
out of
5
rating by Necole Lea
"❤️❤️❤️❤️Megan Clontz, From State Farm Has Been a big help with me and my family thru the insurance process for Our vehicles,She is exceptional and also altruistic about her customers and the service she provides..Even with bumps and turns that have occurred in my life,She is always there even with cards and heartfelt messages ❤️❤️❤️ Thank You Again Megan for the Excellent Job you have done and are continuing to do ❤️🌹❤️🌹❤️🌹❤️"
We responded:
"Thank you for sharing, Necole!"
Sherry Navratil
October 7, 2025
5
out of
5
rating by Sherry Navratil
"We are very pleased with Megan's assistance in changing our car and homeowners insurance. She is professional, knowledgeable and kind. Thank you!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mitch Davidson
October 2, 2025
5
out of
5
rating by Mitch Davidson
"Jessica, Eva, and Megan have taken excellent care of my family and I, insuring our cars and homes, for the last 15 years. One thing I really appreciate about them is that when I need something, a copy of a document or an answer to a question or a quote for new coverage, they respond to my emails super quickly and thoroughly. If you want insurance with personal touch and great communication, rather than dealing with an offshore call center, I highly recommend this office to you!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Tami Tee
September 26, 2025
5
out of
5
rating by Tami Tee
"Very pleasant experience . The process was easy and smooth . Thank you ."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Karen Sanders
September 24, 2025
5
out of
5
rating by Karen Sanders
"If I have a problem, all I have to do is call. It's handled immediately. Great staff! !"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ryan Shook
September 23, 2025
5
out of
5
rating by Ryan Shook
"Megan was super nice and very helpful. The process was super fast and easy. Thanks for all your help!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."